Good Samaritan Hospital Southwest

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Great place they helped my love one get thru it thank you

I am a 16 year old boy who was sent here about a year ago. I met the NICEST peoole ever here. Although it is a hospital, I never felt more comfortable in my life. I loved waking up and having a routine I loved the other kids and feeling not alone. I loved the adults who made such a big impact on me. Absolutely the best place ever. I am also transgender female to male and they made sure to call me by my preferred name and pronouns and were respectful, I miss it and everyone so much. Life changing really.

This hospital save lives and help people like its their profession. All the staff were caring, respectful, and understanding. As much is expected of everyone which makes it easiest to get better. I appreciate everything they do for people in crisis. my son thanks you guys too and all my family.

They were great with me. And the good was great. They supported me thanks

I’m saddened to read the horrific reviews, but in my case I received excellent service. Intake was excellent, continued communication was timely and when I reached out to this center they helped. My teenage son was not happy however he was very ill at the time therefore he was not in a state of mind to comprehend his surroundings. My son was very scared and with all do respect, many of the children there were much worse than my son. I respect that my sons opinion about any meds was considered, he was there due to self over medicating and experimenting with a psychotic drug and was aware after 3rd day the danger then the fear of what taking drugs prescribed or not can do. The Dr called me and asked questions then was quick and to the point of any short term or possible long term affects. Once my son started to improve I did not hear from the dr. But the nurses kept me informed and likewise when I called each morning to check on my sons progress for the night before I received the information I requested, good or bad. I pray I nor any family member ever have to go through what my son and I went through but if I needed their help I would trust I’d get the same service. I’m grateful to Dr. Ma and all the nurses who assisted my son during a very trying time in our life.

When it was good samaritan urgent care they sucked. Now that it is premier urgent care the wait is in and out tops 2 hours

Best hospital staff. And very clean and efficient people.

Best treatment ever. Looks old and small but I never was treated so good at a hospital before. From the nurses to the doctors, you can see they really love what they do.

Update July 11, 2017 Since my last visit my health got progressively worse which the doctor felt that I need to be admitted and ran a battery Medical test and discover that my medical state had gotten worse. So I stayed in the hospital for three days and had five days of in home IV treatment. As to my three day stay at the hospital.... That experience was a complete 180 since my first in March 2017. The nurse, CNA, & LVN staff were completely professional and provide outstanding quality of Medical care and service.... They all did and outstanding quality of service and that made my time fly by and I was able to do some reading on my tablet and learn more about the type of illness I was suffering from. If the hospital continues to provide good quality of service I'm sure they will continue to get more patients in the future. "Originally wrote this review & unfortunate experience in March 2017. " Went in at my Dr. orders for IV treatment and the nurse forgot to plug the IV pump into the wall so when the battery ran down it kept beeping for over an hour and a half. After an hour, I discovered that the display on the IV pump displayed "LOW BATTERY" so I called for the nurse. This was about 9pm and at 10pm I got up and rolled myself and the IV down the hallway to ask the nurse for help because I could not sleep with the IV pump beeping. I turned out the nurse I spoke with was the charge nurse and she said "she would have someone come to my room and fix it". Another 30 minutes went by, by now it was 10:30pm and still no one came, I had enough time to disconnect myself from the IV and get dressed and walk out of the hospital. As I was leaving I asked to speak with the charge nurse and the same nurse I had spoken with earlier told me she was the charge nurse so I let her know that I was leaving. I will never return to "Good Samaritan Hospital" for any medical care as they are have demonstrated that they do not care about the welfare of their patient, especially for something as minor as fixing the beeping on a IV device they did not configured properly. The medical staff certainly demonstrated they do not care about their patients sleep or welfare. Its saddens me to believe that a charge nurse would be so careless about the maintained of such a simple medical device when it is their JOB to make sure that all medical equipment is working in proper order for the benefit and care of their patients. It really upsets me that I have to share with experience with everyone, e.g. "in a Google review" and now I have to explain it to my Doctor who I respect and love for all the year he has provided with such outstanding care. I hope "Good Samaritan Hospital" will use these reviews in a positive way by improving their quality of service for future patients unfortunately I will never be one of them again!

I was instructed by my Doctor to go to Good Samaritan Hospital to get on a regiman of Antibiotics because of bad spider bites. I received good service the whole time I was there. Nurses are very knowledgeable!! My bites are almost healed. Any equipment problems was handled appropriately! My IV monitor was beeping some but I was so tired when admitted from not sleeping the night before due to the Spider bites pain I really didn't notice it. All in all I had a good/great experience...CSB

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